Single Family Programs
The Loan Servicing division is in charge of providing service to the Agency’s portfolio of single family loans. The division receives and processes payments, manages loans to minimize delinquencies and communicates with existing CalHFA borrowers.
Accomplishments - Loan Servicing
- Integrated the Avaya communication system into the daily management of collection, customer service and loss mitigation calls.
- Staff attended customer service training and new employee orientation classes.
- Implemented One Time Drafting with a 10% portfolio penetration by the end of the fiscal year.
- Completed 209 short sales (CY 2010).
- Completed 228 loan modifications (CY 2010).
- Funded 200 loans with the assistance of Keep Your Home California.