Support Services

Information Technology

The Information Technology division is responsible for providing secure, responsive and innovative technical infrastructure, systems and services that enable the Agency to achieve its strategic objectives and fulfill its mission.


Accomplishments

  • Implemented new hardware and software to increase information security.
  • Expanded use of SharePoint as a secure external inter-agency collaborative site.
  • Successfully worked over 2,000 IT Help Desk tickets providing support to Agency staff.
  • Created and implemented new systems to support the Agency’s new Single Family lending and grant programs and implemented 300 modifications, upgrades, and/or enhancements to existing system applications.