California Housing Finance Agency 2011-2012 ANNUAL REPORT



Quality Assurance

The newly organized Quality Assurance/Support Unit was established in May 2012 to conduct internal audits, provide support reports on portfolio performance and metrics, administer vendor contracts, and implement industry best practices

California Housing Finance Agency


The Foresthill Bridge is the highest bridge in California and the 4th highest in the US. Opened in 1973, the bridge spans the North Fork of the American River in the Sierra Nevada foothills, standing 731 feet above the riverbed.

Accomplishments - Quality Assurance


  • Introduced a Borrower Authorization Form for inclusion in loan origination packages in order to obtain critical information
  • Constructed internal audit databases, initiated revisions to the Servicer Guide, deployed a Trustee Sale, Condo Project and Contract Management databases four months after the unit was established
  • Established a resources library available to all CalHFA employees
  • Established an internal process for payment and accounting of vendor invoices and contracts