Support Services

Information Technology

Support Services

Information Technology

The Information Technology division is responsible for providing secure, responsive and innovative technical infrastructure, systems and services that enable the Agency to achieve its strategic objectives and fulfill its mission.


  • Re-platformed and implemented systems to support the Agency's Single Family lending programs

  • Completed 186 modifications, upgrades and enhancements to existing Agency applications and reports

  • Completed over 2,300 Help Desk tickets using a newly-developed, user-friendly ticketing system

  • Launched a monthly IT newsletter featuring technology tips

  • Assisted with the relocation of staff from West Sacramento to 500 Capitol, and established a fully-equipped training room at the downtown location for Agency use

  • Implemented a new Storage Area Network (SAN) to provide double the capacity of storage, improved performance and increased reliability in the Agency's infrastructure

  • Established a process to expedite the scanning and storing of Agency documents to reduce the flow of paper files sent to off-site

Fannie Mae gives commitment for first 97% loan program in the country
Implements Single Loan Reservation System for first mortgages
Special Needs Housing Program helps mentally disabled, those with HIV/AIDS and others

Contact Us

(877) 922-5432

P.O. Box 4034
Sacramento, CA 95812-4034